Frequently Asked Questions (FAQ)

STILL HAVE QUESTIONS?

📦 Delivery

🔁 Returns & Exchanges

  • Yes, returns and exchanges are accepted within 14 days of delivery for non-embroidered, unworn, and unwashed items with original tags.

  • The return fee is 30 AED, and we handle both pickup and delivery back to you — just submit a request from your customer account page and we’ll take care of the rest. It’s a quick and easy process.

  • 1 free exchange is included if no promotion or discount was applied.

    For discounted items, the exchange fee is 30 AED — we handle both pickup and delivery back to you, making the process easy and hassle-free.

  • Log into your account using the same email you used when placing the order. Select the order you’d like to return/ exchange and click “Request Return”.

💳 Payment

  • We accept online card payments and  Cash on Delivery (COD). COD is available only with standard delivery and includes an additional fee of 15 AED, making the total 30 AED for COD standard delivery.

📍 Location

  • We operate online only with no physical store, and are based in Dubai, UAE. We offer fast and reliable delivery across all Emirates.

📏 Sizing & Customization

  • Each brand has its own size chart, which you can find right after the size selection and also in the product photo gallery on the product page.

    We recommend measuring your chest, waist, and hips and comparing them with the chart for the best fit.

  • Yes, we offer embroidery on bulk orders starting from 10 sets. You can add your clinic or business logo to tops, jackets, or lab coats. Contact us for more details or to get a custom quote.